Terms of service

These terms cover your use of Keats (“the service”), run by PressRoom, San Francisco, California (“we”). By signing in or requesting access you agree to them on behalf of yourself and the company you use the service for. If you have a separate written agreement with us, it takes precedence.

The service

The service reads a brand’s public site and search data, asks AI assistants the questions you track, and reports how their answers name and cite the brand, with suggested changes. It is a business tool: you need to be at least 18 and to use it for work.

Early access

Keats is in early access. Accounts are open to addresses we approve and to people invited to a workspace; anyone can request access, and we decide on each request. Early access is free. Features may change while it lasts, and we’ll tell you before any fee applies.

Your account and workspace

• Keep access to your email and Google account secure; whoever can sign in as you can act in your workspace.
• Workspace owners and admins decide who else has access, and are responsible for the people they invite.
• Only add brands you work for or are entitled to research, and don’t use the service to break the law or anyone else’s terms.
• Don’t try to get around usage limits, reach other workspaces’ data, or load the service in a way that harms it.

Your data

What you put in, such as brands, prompts and notes, stays yours. You let us store and process it to run the service for you, as the privacy policy describes. Reports and exports the service makes for your workspace are yours to use as you like.

AI answers and recommendations

AI assistants’ answers vary from one asking to the next, and the service samples them; its numbers are measurements, not guarantees. Action cards are drafted with AI and can be wrong. Check them before you act on them. We don’t promise any change in how AI assistants, search engines or buyers treat your brand.

Fees

Any fees are agreed with you in writing before you’re charged.

Availability and changes

We work to keep the service running but don’t promise it will be uninterrupted or error-free, and it depends on vendors outside our control. We may change or retire features. If we make a change to these terms that matters, we’ll tell account owners by email before it takes effect.

Ending

You can stop using the service and ask us to delete your account at any time. We may suspend or close an account that breaks these terms, and will tell you why unless the law prevents it.

Liability

The service is provided as is. To the extent the law allows, we aren’t liable for indirect or consequential losses, such as lost profits or revenue, and our total liability for any claim is limited to the fees you paid us in the 12 months before it.

Law

These terms are governed by the laws of the State of California, and disputes go to the courts of San Francisco County, California.

Contact

Questions about these terms go to justin@pressroom.ai.